Shipping Policies

Thank you for shopping with Kalchatti Craft. We are committed to delivering your handcrafted soapstone cookware safely and on time.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped on Sundays or public holidays.
• During peak seasons or high demand, processing time may be slightly delayed.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact us before placing your order.

3. Delivery Time

Estimated delivery timelines:

• Tamil Nadu & South India: 2–5 business days
• Other parts of India: 4–8 business days
• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to logistics or external factors.

4. Shipping Charges

• Free shipping on orders above ₹[Insert Amount]
• Standard shipping charges apply for orders below this value
• Final shipping cost (if any) will be displayed at checkout

5. Order Tracking

Once your order is shipped:

• You will receive a tracking ID via SMS/Email
• You can track your shipment through the courier partner’s website

6. Packaging

Soapstone cookware is fragile and heavy, so we take extra care:

• Secure, multi-layer protective packaging
• Shock-resistant materials used
• Quality checks before dispatch

7. Delays & Issues

Delays may occur due to:

• Weather conditions
• Courier disruptions
• Natural calamities
• Incorrect shipping address

We will do our best to keep you informed in such cases.

8. Incorrect Address / Failed Delivery

• Please ensure your shipping details are accurate
• If a delivery fails due to incorrect address:
  • Reshipping charges may apply
  • Refunds (if applicable) will exclude shipping costs

9. Damaged or Lost Shipments

If your order arrives damaged:

• Notify us within 48 hours of delivery
• Share clear photos/videos of:
  • Product
  • Packaging

If the shipment is lost in transit, we will:

• Investigate with the courier
• Offer a replacement or refund (as applicable)

10. Partial Deliveries

In rare cases, items may be shipped separately. You will be notified if this happens.