Terms & Conditions

Welcome to Kalchatti Craft (“we”, “our”, “us”). These Terms & Conditions govern your use of our website https://kalchatticraft.com/ and the purchase of our products.

By accessing or using our website, you agree to be bound by these Terms.

1. General Information

Kalchatti Craft offers handmade soapstone cookware products crafted by traditional artisans. These products are natural, handmade, and may vary slightly in shape, size, and finish due to their handcrafted nature .

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are accessing the site under the supervision of a parent/guardian.

3. Products & Descriptions

We strive to ensure all product descriptions, images, and details are accurate. However:

• Products are handmade; variations in color, texture, or shape may occur.
• Soapstone is a natural material and may contain natural marks or lines .
• Slight differences do not qualify as defects.

4. Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise.
• Prices are subject to change without prior notice.
• We accept secure payment methods such as:
  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Other payment gateways

Orders will be processed only after successful payment.

5. Order Acceptance & Cancellation

We reserve the right to:

• Accept or reject any order at our discretion
• Cancel orders due to:
  • Payment failure
  • Incorrect pricing
  • Product unavailability

If your order is canceled after payment, a full refund will be issued.

6. Shipping & Delivery

• Orders are processed within [X] business days.
• Delivery timelines may vary depending on location.
• Delays may occur due to:
  • Logistics issues
  • Weather conditions
  • Unforeseen circumstances

Customers are responsible for providing accurate shipping details.

7. Returns & Refunds

We accept returns only under the following conditions:

Eligible for Return:

• Damaged product received
• Incorrect product delivered

Not Eligible:

• Minor variations due to handmade nature
• Used or damaged after delivery

Return Process:

• Notify us within [48 hours / 3 days] of delivery
• Provide photos/videos as proof

Refunds will be processed after verification.

8. Product Usage Disclaimer

Soapstone cookware requires proper handling and seasoning before use.

• Improper usage may cause cracks or damage
• Do not expose to sudden temperature changes
• Follow care instructions provided with the product

We are not responsible for damage caused due to improper use.

9. Intellectual Property

All content on this website (text, images, logo, design) is the property of Kalchatti Craft and protected under applicable laws.

You may not:

• Copy
• Reproduce
• Distribute
  without prior written permission.

10. Limitation of Liability

We are not liable for:

• Any indirect or consequential damages
• Loss arising from misuse of products
• Delays beyond our control

Our maximum liability shall not exceed the amount paid for the product.

11. User Responsibilities

You agree not to:

• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to harm or disrupt the website